THE CHOCOLATE TULIP
FLORAL DESIGN STUDIO - TORONTO'S BEST FLORIST
Order and Delivery Policy
"To communicate through silence is a link between the thoughts of man."
These Terms and Conditions (the "Terms and Conditions") are the terms and conditions upon which The Chocolate Tulip Inc ("we/us") makes this website (the "The Chocolate Tulip Floral Design Studio" website) available to you and on which we provide our services for delivery of flowers and other associated products under the Chocolate Tulip Inc. This applies to all services accessed via the Chocolate Tulip Inc.'s website or by telephone or in store purchase. A link to our policy is provided on each page of our website. This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless whether or not you choose to purchase from us.
Orders for holidays such as Mother's Day, Valentine's Day and Religious holidays must be prebooked in advance of delivery date. The delivery and order schedule will be posted in advance of holiday on our Contact page and Order page.
As we are closed on Sundays with the exception of Mother's Day, Christmas Eve and or Valentines' Day there is no delivery on Sundays. Holiday notices are posted directly on our contact and order pages. Unless otherwise indicated when the studio is closed there is no delivery available.
We believe in transparency when it comes to our fees. For this reason we do not mask the price of delivery by inflating our prices and then offering free delivery. Delivery fees are based directly on what we are charged for any given piece or area by the floral courier service. We charge what they charge us. Delivery fees will vary depending on the postal code of the recipient. If there are any questions in regards to the delivery fee please feel free to give us a call. Delivery prices are charged per piece irregardless if multiple pieces are being shipped to same location. Where feasible we will do our best to group pieces into one parcel.
All deliveries are made by an experienced floral courier service with businesses generally prior to 6:00 pm and residential in the latter part of the afternoon to early evening. Unfortunately, as with all courier services we cannot specify an exact delivery time of day as delivery schedules are determined by the volume of deliveries for an area, if the recipients are in etc. Due to the logistics of the floral delivery service we utilize we are unable to call ahead to notify a recipient when the order will be delivered. For residential delivery generally orders are delivered between 3:00 pm and 5:30 pm - this may vary during Valentine's, Mother's Day and Religious Holidays where the volume of deliveries is extremely high and hours are extended.
If you would require a specific delivery time we suggest you may choose to contact a taxi service or a one hour courier service and arrange for pickup and delivery of your order, or alternatively you may chose to pick up your order from the studio directly. Flowers once received by a taxi service or alternative courier are the responsibility of the service and we are unable to take responsibility on how they are cared for on route.
In the event that a delivery cannot be completed for any reason such as incorrect address, lack of recipient telephone information, recipient unavailable to receive delivery, etc, the following steps will be taken:
The Chocolate Tulip will not be held responsible for deliveries delayed or lost due to incorrect delivery information being given. We may attempt to look up this information on the customer's behalf, but will not be held liable should the delivery be delayed or lost due to this information being incorrect. Floral deliveries delayed due to incorrect information/ will not be refreshed/ remade. There are no refunds for delayed or lost deliveries due to incorrect information provided to us.
Deliveries made to business or residences with mail rooms and concierge are the responsibility of the mail rooms/ concierge to be delivered in a timely fashion and in good order to the recipient upon receipt from the courier service. Please note Mail rooms, Security and Concierge services do not accept parcels that are not in good order and/or open. The floral courier service will only leave parcels that are in pristine order with mail rooms, security etc. Once packages have been accepted on behalf of a recipient it is the sole responsibility of the security/ etc to ensure they are properly cared for and delivered.
If the recipient is away on business, holidays, moved, etc it is the responsibility of the sender to be aware of the possibility. If the studio has attempted delivery and/or flowers are left on the recipient's behalf with a neighbor etc the Studio will not be responsible for the order. Floral deliveries will not be refreshed/ remade or refunded.
There are no refunds or exchanges on orders. All sales are final.
If no one is in and no neighbour is able to take the order then the flowers/ gift baskets etc will be returned to the studio by the courier service the following day where the recipient may arrange to pick them up. As with all courier services a tag will be left on the door. Once the flowers have been returned to the studio by the courier service we will notify the recipient so they may pick up their order. Orders may be requested for a second delivery by sender at at an additional charge the following delivery day. If undeliverable after the second attempt orders must be picked up at the studio. Orders returned to the studio for pickup or requested for a second delivery will not be remade.
If a request is made for the flowers to be left at the door by either the sender or the recipient, loss of flowers due to theft or damage due to the flowers being left outside either weather related or vandalism are not the responsibility of The Chocolate Tulip or the floral courier service.
Once an order has been received by the studio it will be processed and an email confirming receipt will be received. Once a confirmation email has been sent, due to the nature of preparing fresh and perishable goods, if an order is cancelled following confirmation there will be a charge of 60% ( 70% during Valentine's and Mother's Day) of the order total. If the order has already be sent out for delivery there is no refund.
Messages posted by you to be enclosed in cards sent on your behalf by us to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. The Sender is entirely responsible for any text or other material which you post or send on this message system and The Chocolate Tulip accepts no liability for any such content. We reserve the right to refuse to send or display messages that are deemed unlawful or objectionable and terminate access to the relevant Services at any time.
Delivery Issues beyond our control --Force Majeure
If for any reason due to circumstances beyond our and our courier service's control we are running late for a delivery, we will inform you by email or phone if possible. Neither we, nor the courier service we utilize shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
We take pride in the growers and suppliers we choose to do business with for floral and plants. We use the freshest product for our designs and rely on the best growers for our plants. Flowers are a perishable product; it is the recipient's responsibility to follow the care instructions that are provided with the flowers and plants. If there is an issue with flowers they will show signs of wilting within the few hours while a plant will show signs of distress within the first week of leaving our studio. If that is the case we encourage you to call us within the first 6-8 hours for flower arrangements and within the first week for plants to discuss possible causes and solutions as that is the prime time to address flower and plant health. Flowers can be affected by temperature issues within the chain from the grower to the supplier as well as something as simple as not drawing in water and we will do our best to address the reason and help you remedy the issue. Plants need proper care and different environments affect their needs. We provide care instructions that are given to us by the growers. However temperature, lighting, humidity, watering schedules are all factors that vary from household to household and as the plants are not in conditions we can observe or control we are unable to guarantee their longevity. They are living botanicals and as such environmental factors and care are the key components in how they thrive. Once flowers and plants leave our studio and are in the care of the recipient we are unable to take responsibility for the environment they are placed in nor for how they are cared for and ultimately thrive. All sales are Final
A note. Flowering plants such as orchids need extra caution. We strongly recommend against sending these plants during winter months or in extreme heat as the drastic temperature change between the studio to the delivery vehicle and then again to the final destination tends to be too much for these plants to handle and they will show signs of distress by dropping flowers. If you should choose to go ahead and send an orchid during this time please note the risk and disappointment it may cause to the recipient.
IN EXTREME WEATHER CONDITIONS WE STRONGLY ADVISE AGAINST TAKING THE RISK OF DELIVERY OF FRESH FLOWERS AND PLANTS AND SUGGEST ORDERS WILL BE DELIVERED ON THE NEXT SUITABLE DAY. THE STUDIO CAN NOT BE HELD ACCOUNTABLE SHOULD YOU CHOOSE TO SEND FLOWERS FOR DAMAGE THE ORDERS SUSTAIN DUE TO THE WEATHER. IT TAKES ONLY SECONDS EXPOSED TO EXTREME COLD OR HEAT FOR FLOWERS TO SUFFER IRREVERSIBLE DAMAGE.
Whilst we agree to use all reasonable endeavors to ensure that the Chocolate Tulip website is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the website and or its services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Chocolate Tulip Floral Design website impossible or impractical.
Warranties and Disclaimers
We endeavor to ensure that the information on this Website is correct, however we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without prior notice. The content, information and material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply flowers or products we will do our best to notify you however there is no guarantee of notification, we reserve the right to substitute goods or packaging without prior notice of equal or greater value in the event of such supply difficulties.
The Chocolate Tulip shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.
We deliver to the following areas - please note delivery rates vary depending on locations
Flower Delivery is Available for:
Toronto, including Mount Pleasant Area, Rosedale, Foresthill, Etobicoke, Yorkville, Dear Park, Hogs Hollow, St. Clair, Eglinton, Willowdale and Downtown Toronto, East Toronto, West Toronto and North Toronto, North York
Thornhill, Richmond Hill, Concord, Woodbridge
Mississauga, Maple, Markham, Pickering, Ajax
Brampton, Oakville, Whitby, Oshawa, Aurora/ Oakridges
Newmarket, Bowmanville, King City, Nobleton, Stouffville, Bolton
Brooklin, Burlington, Georgetown, Milton,
Ancaster, Dundas, Grimsby, Hamilton, Stoney Creek, Waterdown
Ballantrye, Gromley Claremont, Newcastle, Mount Hope, Winona, Holland Landing
Mount Albert, Sharon, Cobourg, Port Hope, Bradford, Keswick, Queensville,
Caledonai, Port Perry, Uxbridge
*** some locations are next day delivery please call to confirm.
As an eco-focused and socially responsible studio we offer unique artistic floral designs, living botanical arrangements and a wonderful selection of premier chocolates for delivery or pickup.
info.at.thechocolatetulip.com 1251 YONGE ST. TORONTO ONTARIO M4T 1W6 TEL 416 921-5559
Florist in Toronto, Delivery in GTA and Surrounding area - Voted Best Florist in Toronto
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